“Let’s look at the process again. I bet that there must be something wrong with the process.” said the CEO.
I believed most of you have heard of the statement more than once. But it’s not always the process, which is the cause of all problems in the organization. It’s very easy to blame everything on the process if thorough investigation was not carried out.
Below are some of the questions that we can ask ourselves whether the problem lies in the process without carrying out a tedious and thorough investigation.
1) Is the problem a one-off case?
If it’s the first time that the problem occurred, it will be best to monitor the situation for a while first after the problem has been solved.
2) Is it a human error?
Everyone needs to be honest. If the problem is caused by some individual forgetting what he/she suppose to do and he/she dare not to own up, then time and effort will be wasted in looking at the wrong area for the causes.
3) Is it a case of conflict between team members?
Sometime, it may be the different working style of the team members that are causing the problem.
4) When was the last time that the process has been reviewed?
If there are new tasks added into the process and the process have not been changed since 10 years ago, then it’s a high chance that the process might be the cause.
Depending on how serious is the problem, sometimes it sufficient to ask those questions mentioned above. But if another occurrence of the same problem will cause the organization to suffer major loss. Then it will wise to initiate an all out investigation.
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