How a manager can inspire

In all organisation, the C-suite level need to be inspirational and sometime, they must be.

But to me, what really drive the organisation is when the mid-level managers are able to inspire their team. All too often the team or department crumple just because the mid-level managers dont know how to lead and inspire.

Depending on your personality and management style, there are many ways that you can inspire your team. But I believe the following are the basis of being an inspirational manager.

listen and observe

This is a critical skill and most managers know about it yet they dont do it. Before you can inspire your team, you need to know and understand your team. Not just their first name but also what make them click.

And when come to solving your team’s problems/issues, you must have the patience and time to listen and observe. Most of the time, your team will not tell you directly the problems or issue that are bothering them but they will show it through other means (e.g. group conversation or even body langauge).

Those observation will help the manager to give out well-informed advice or instruction which might lead to problems/issues being resolved faster.

You will be surprised by how much they appreciate you if you show them that you are listening.

In most cases, managers will listen for the first minute and start giving advice or instruction based on the assumption that they make from that one minute. The team might get frustrated because the advice or instruction usually doesnt make sense at all. And in the end, both side will went away disconnected.

be great in what you do. solve problem.

Dont be those manager who got their senior level role, just because they are great in selling themselves to the management.

You have to be good if not great in your functional skill. Your team will come to you with problems and they will be looking at you for solution or direction on where they can find the solution.

People will definitely be inspired by manager who know their stuffs.

do what you promise.

Or dont make promise that you cant keep. Accountability is the word. Your team will lose faith in you, let alone inspire by you, if you cant do what you have promise them.

If there are unforeseenable change of event that prevent you from fulfilling your promise, take extra effort to inform your team and tell them what else can you do for them.

lead by example.

If you have read enough management or leadership book, you will know that this is crucial. If you dont do it, no one will work for you whole-heartedly.

Not to dampen your spirit but doing what’s mentioned in this article will mot make you an inspirational manager instantly. Being inspirational is a 4 dimensional thing. Time is required to build it. But do it right,  you will be able to call upon your most capable team to go the extra miles for you when the needs rise.

Making Innovation happen – People

 People is the core of innovation. Without it, it will just be a body without a soul.

innovation_peopleI would say people is the most important yet difficult part of the equation in making innovation happen. Most people would say that you need the right kind of people for innovation to happen. What I believe is that everyone has the ability to innovate. Each individual have their own unique strength and they look at things differently from you. The challenge will always be on how you motivate them to start thinking differently.

The following are some ideas of mine on managing people for your innovation initiative.

Job description is the first step

It’s important to set the expectation right the moment they step into the company. Those who are selected to join your organisation need to know that part of their responsibilities is to find ways to improve the organisation and it can be anything from products to processes or maybe environment.

Furthermore, job description is another way to convey the kind of culture that your organisation has. And I don’t mean having ” We have an innovative culture ” kind of statement in the company introduction. I will discuss more later as this will require an entire article of its own.

Even Pessimist plays a part in innovation!

In the article “The 6 People You Need in Your Corner“, Jessica Hagy wrote that nothing incredible is accomplished alone and you need certain kind of people in your team to do that. And one of them that she listed is “The Doubter”.

Relating back to innovation, you cannot have a whole team of believer and work on every ideas that seem remotely feasible. You need “The Doubter” to ask all the right question to make sure (at least) all major risks are considered.

The point is to look past whether this person can innovate. Bear in mind that everyone can play a part in the innovation process. Use culture-fit as your beacon to see if he/she is the right person for your team/organisation.

Diversity is the key

In an article from HBR blog network, “Want a Team to be Creative? Make it Diverse“, the author, Beth Comestock said that tension is required to produce breakthroughs and tension comes from diverse points of views.

If you are building a team to come up with innovative solutions to solve certain problems, you need to involve people from other departments who can look at things differently. Depending on the situation, it might be good to involve people from a totally different background or discipline. For example, in a marketing ideation session, a philosopher might give ideas which will induce consumers into thinking the way the marketer wants them to think.

Keep the core team small

To move fast and to remain focused at all time, the core team needs to be small. Depending on the situation, 3 to 5 people is a good number. But do involve a bigger audience at different stages of the project to gather feedback and also to keep essential people in the loop on what’s going on.

The above-mentioned points are in no way an exhaustive list of how to select/manage people to make innovation happen. But it’s a start and I welcome opinion or more ideas on it.

 

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